Refund & Cancellation Policy
1. Overview
This policy explains how subscriptions to ATW Collectrix are billed, cancelled and refunded. It forms part of our Terms of Service.
2. Trials and demos
Where we offer a free trial or demo, no payment is taken until you choose a paid plan. Trial data may be deleted if you do not subscribe within 30 days after the trial ends.
3. Billing
Subscriptions are annual only (there are no monthly or shorter plans) and the fee for the year is billed in advance. The price is ₹5,999 per year for one company and ₹3,999 per year for each additional company, plus GST at 18%, which is always charged extra. A GST invoice is issued for each payment. If a payment fails, we will notify you; access may be suspended if it remains unpaid after a reasonable notice period.
4. Cancelling
You can cancel at any time by emailing support@appstowork.com or calling +91 9698309555. Cancellation takes effect at the end of the current paid term; you keep access until then and will not be charged for the next term. To avoid being charged for a renewal, cancel at least 7 days before the renewal date.
5. Refunds
- First purchase: if you are not satisfied, ask for a refund within 7 days of your first payment and we will refund it in full, provided you have not breached the Terms.
- Renewals: a renewal charge can be refunded if you ask within 48 hours of the charge and have not used the Service in the new term.
- Service failure: if we are unable to provide the core Service for a prolonged period for reasons within our control, we will credit or refund the affected period pro rata.
- Duplicate or incorrect charges are refunded in full.
- Not refundable: unused time after the 7-day window, one-time set-up or custom work already delivered, third-party charges (WhatsApp / SMS / email gateway fees), and suspensions or terminations for breach of the Terms.
6. How refunds are paid
Approved refunds are returned to the original payment method within 7 to 10 business days of approval. Your bank may take additional time to show the credit. To request a refund, email support@appstowork.com with your company name, licence key and invoice number.
7. After cancellation
You may export your data for 30 days after your subscription ends; afterwards it is deleted as described in the Privacy Policy.
8. Contact
Appstowork Dot Com
Email: support@appstowork.com
Phone: +91 9698309555